Business Etiquette
Are you interested in enhancing your business image and professionalism?
How comfortable are you when introducing people to each other? How does your handshake rate? How well do you utilize the opportunities that meetings and network events offer –
or are you in the corner looking for people you know aleady?
Did you know that many people put their career opportunities on the line simply because they inadvertently offend with behaviours that don’t suit the situation or the audience? The way you speak, dress and behave sends out a powerful message about your status, character, personality, sophistication and level of success. You can’t afford a faux pas most times – let alone in business.
The First Impressions Business Etiquette program will give you the knowledge and skills to master the art of proper etiquette in any situation giving you greater confidence poise and polish wherever business and social events take you.
As a result of participating in this program you will:
- Learn key success strategies for furthering your career and personal relationships
- Understand the importance of personal dynamics and rapport
- Discover how these impact on whether you are perceived as successful – or not!
- Conduct yourself well during any occasion or situation
- Gain the confidence to meet, greet and introduce others with confidence
- Become a great conversationalist – avoiding ‘fillers and fluff’
- Express tolerance and respect when dealing with clients and colleagues of different cultures
- Develop the skills for excellent conduct when dining out, hosting or attending business functions
- Manage business card giving, receiving and tracking
- Receive supportive feedback about your own behaviours
Program content
Professional Conduct
- Professional conduct and workplace manners
- Rapport – appreciating the differences and maximising similarities
- Elements + the 3 R’s of rapport
- Greetings & Courtesies
- Introducing others – “I’d like you to meet…”
- Self introductions
- Who do you introduce to whom?
- The message of your handshake
- Respecting personal ‘space’
Meetings
- Agenda's, and ‘before’ meeting preparation
- Seating arrangements
- Negative and Positive signals
- After meeting - actions
The Art Of Mingling
- Networking tips
- Have a personal agenda and working a room
- Managing food, wine and handshakes
- Smart conversation
- Managing business cards
Business Entertaining - When Business Goes to Lunch
- Pre-meal ‘prep’/choosing the venue
- Seating by rank
- Identifying the hardware (cutlery etc)
- Table settings and Serviettes
- The BR Type Index
- Handling the software (the edibles!)
- Table talk – and when to introduce business – or not!
- Drinks and Toasts
- Table talk
- The do's and taboo's of dining etiquette
- Dealing with restaurant staff
- Who pays, and when…?
The Smart Conversationalist
- Avoiding fillers and fluff
- Topics to avoid
- How to apologise
- How To Say ‘No’
- The Power of AND
Telephone and Email Etiquette
- Taking a call
- Returning and closing the call
- Taking and leaving messages for others
- Essential email tips
- Telephone and email faux pas
- Managing your social network pages
